ORDERING FAQ:
How long does it take?
Where's the Order Form?
Can I speed up the process?
Can I do the printing?
What's My Account?
How do I View My Proof?
Additional Proofs
Changing an Existing Order
Decreasing the Quantity
Increasing the Quantity
Reorder a Processed Order
Payment
Rush Service
Cancellation
GENERAL FAQ:
About Us
Contact Us
Adding Logos
Automatic Proof
Availability of Products
Catalog
Computer Monitor Display
Disclaimers
Etiquette
Fonts Available
Fonts-Choosing One
Grammar-Apostrophes
Holiday Schedule
Ink Color & Process
International Orders
Interpreting our Site
Note Cards
Order Form
Paper Characteristics
Paper Weight
Phone Orders
Postage
Pre-Ordering
Pricing
Printing Errors
Printing It Yourself
Privacy
Promotions
Return Address Apostrophe
Return Address Charge
Return Address Labels
Returns
Reverse Side of Paper
Samples
Secure Website
Shipping
Shipping-International
Shipping-Incorrect Address
Shipping-Transit Map
Shipments-Lost/Damaged
Typeset Proof - Viewing
Verses & Sayings
Versingit
Viewing On the Fly
| Returns - Refunds - Cancellation Policy: | ||||||||||||||||||||
| Cancellations are costly to everyone, so please make sure you read our policy as you do agree to accept our policies when you submit an order. We only pass the costs of cancellation onto customer's who cancel and as such, we are able to keep these costs from raising the prices on our products and services to everyone. If you have any questions on our policies, please call us before placing an order. | ||||||||||||||||||||
| Custom Printed Items | ||||||||||||||||||||
| There is no refund and no return on any custom printed items due to the personalized nature of the product. | ||||||||||||||||||||
| Increasing/Decreasing Quantity on an Existing Order | ||||||||||||||||||||
| Once an order has been placed, we cannot increase or decrease the quantity ordered and still ensure your order is processed correctly and in a timely manner. To increase the quantity on an order, please place another order and in the message to be printed section, please type in your original invoice number and that the new order is a reorder. Sorry, but orders cannot be decreased, so please order wisely...thanks! | ||||||||||||||||||||
| Blank Stock | ||||||||||||||||||||
There are NO refunds or returns of any blank stock at any time. Blank stock orders are processed as soon as they are received and in some instances, shipped within minutes of processing your order. Blank orders may also be drop shipped from our suppliers directly to you. We do not allow returns of blank stock for one very good reason - Do you want to buy returned, previously handled and "shipped all the place" invitations? We don't, so we won't try to resell them to you, our customers, either. Once invitations have left our office, we have no control over what happens to them. We cannot take back items that have bent corners, fingerprints and other possible damage and try to resell them. I'm sure you, as our customer, would not appreciate receiving less than perfect invitations, so we will never try to sell them to you. We are well aware that other companies take back everything, but the hidden costs and customer disappointment in receiving less than perfect goods raises prices for everyone. If you have any questions on blank stock design, paper characteristics, colors, etc., please call us at 800-400-2269 or email us your question before placing your order. |
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| Cancellation Policy: | ||||||||||||||||||||
ALL cancellations must receive a cancellation number from our office, no exceptions. Please call us at 800-400-2269 to request cancellation of an order. No cancellations can be taken by email or fax. If an order is cancelled after it has been submitted, but before it has been printed, you will be refunded any monies paid LESS: |
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| the cost of any envelopes that have been shipped early, any freight charges incurred prior to cancellation, a $25.00 non-refundable cancellation fee, a 20% restocking fee (based on items invoiced) |
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| If you have approved your typeset for printing, chances are it is too late to cancel. Please call our office is you have already approved your proof. | ||||||||||||||||||||
| If your party date has passed, your order will be cancelled by our office and you will be refunded any monies paid LESS: | ||||||||||||||||||||
| the cost of any envelopes that have been shipped early, any freight charges incurred prior to cancellation, a $25.00 non-refundable cancellation fee, a 20% restocking fee (based on items invoiced) |
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| To avoid incurring these fees, please be sure to read ALL the "fine print" contained during the ordering process, in The Answer Page, | ||||||||||||||||||||
| All information contained on this website applies to all orders submitted whether you have actually read the information or not or whether verbally expressed or not. No exceptions. | ||||||||||||||||||||
THERE IS NO CANCELLATION or REFUND |
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