Returns - Refunds - Cancellation Policy:

Cancellations are costly to everyone, so please make sure you read our policy as you do agree to accept our policies when you submit an order.  We only pass the costs of cancellation onto customer's who cancel and as such, we are able to keep these costs from raising the prices on our products and services to everyone.  If you have any questions on our policies, please call us before placing an order.

Custom Printed Items:

There is no refund and no return on any custom printed items due to the personalized nature of the product. 

Increasing/Decreasing Quantity on an Existing Order:

Once an order has been placed, we cannot increase or decrease the quantity ordered. To increase the quantity on an order, please place another order and in the message to be printed section, please type in your original invoice number and that the new order is a reorder.  Sorry, but orders cannot be decreased, so please order wisely...thanks!

Blank Stock:

There are NO refunds or returns of any blank stock at any time. 

Blank stock orders are processed as soon as they are received and in some instances, shipped within minutes of processing your order. We do not allow returns of blank stock for one very good reason - Do you want to buy returned, previously handled and "shipped all the place" invitations? We don't, so we won't try to resell them to you, our customers, either.

Once invitations have left our office, we have no control over what happens to them. We cannot take back items that have bent corners, fingerprints and other possible damage and try to resell them.  I'm sure you, as our customer, would not appreciate receiving less than perfect invitations, so we will never try to sell them to you. We are well aware that other companies take back everything, but the hidden costs and customer disappointment in receiving less than perfect goods raises prices for everyone.

If you have any questions about an invitation design, paper characteristics, colors, etc., please call us or email us your question before placing your order.

Cancellation Policy:

ALL cancellations must receive a cancellation number from our office, no exceptions. Please call us to request cancellation of an order. No cancellations can be taken by email or fax.

If an order is cancelled after it has been submitted, but before it has been printed, you will be refunded any monies paid LESS:

the cost of any envelopes that have been shipped early,
any freight charges incurred prior to cancellation,
a $20.00 non-refundable cancellation fee

If you have approved your typeset for printing, chances are it is too late to cancel.  Please call our office is you have already approved your proof.

If your party date has passed, your order will be cancelled by our office and you will be refunded any monies paid LESS:

the cost of any envelopes that have been shipped early,
any freight charges incurred prior to cancellation,
a $20.00 non-refundable cancellation fee

To avoid incurring these fees, please be sure to read ALL the "fine print" contained in the ordering process and in the Answer Page.

All information contained on this website applies to all orders submitted whether you have actually read the information or not or whether verbally expressed or not. No exceptions.

THERE IS NO CANCELLATION or REFUND
OF AN ORDER AFTER IT HAS BEEN PRINTED.